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At Barrie Braids Salon, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
Booking Information
When you book an appointment through our website, we collect:
- Personal Information: Your name, phone number, and email address (optional)
- Appointment Details: Selected service, preferred date and time
- Additional Notes: Any special requests or questions you provide (optional)
Technical Information
For security and spam prevention, we automatically collect:
- IP Address: Used for rate limiting (preventing spam submissions)
- Timestamp: When you submit the booking form
Important: We do NOT use cookies, tracking pixels, or analytics tools. We do NOT track your browsing behavior.
2. How We Use Your Information
We use your information solely for the following purposes:
- Appointment Management: To process and confirm your booking requests
- Communication: To contact you about your appointment via phone, WhatsApp, or email
- Service Delivery: To provide the braiding services you requested
- Spam Prevention: Your IP address is temporarily stored (1 hour) to prevent automated spam
We do NOT use your information for marketing, advertising, or any other purposes without your explicit consent.
3. Information Sharing
We share your information only with the following service providers necessary to operate our booking system:
Twilio (WhatsApp Messaging)
We use Twilio to send booking notifications to our business WhatsApp number. When you submit a booking, your information is transmitted through Twilio's secure API. Twilio Privacy Policy
Cloudflare (Website Hosting & Security)
Our website is hosted through Cloudflare Tunnel. Cloudflare may collect your IP address, browser information, and other technical data for security and performance purposes. Cloudflare Privacy Policy
Google Fonts
We use Google Fonts to display typography on our website. Google may collect your IP address and browser information. Google Privacy Policy
We do NOT sell, rent, or share your personal information with any other third parties.
4. Data Storage & Security
Where We Store Your Data:
- Booking information is sent to our business WhatsApp via Twilio
- Server logs containing booking data are stored on our secure server in Canada
- IP addresses used for rate limiting are temporarily stored and automatically deleted after 1 hour
How We Protect Your Data:
- SSL/TLS encryption for all data transmitted through our website
- Secure server configuration with restricted access
- Input validation and sanitization to prevent security vulnerabilities
- Regular security updates and monitoring
Data Retention:
- Booking logs: Retained for business operations and customer service
- Rate limiting data (IP addresses): Automatically deleted after 1 hour
- We may retain your information as long as necessary to fulfill the purposes outlined in this policy or as required by law
5. Your Rights
Under Canadian privacy law (PIPEDA), you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Withdrawal of Consent: Withdraw your consent for us to use your information (may affect our ability to serve you)
To exercise any of these rights, please contact us at (226) 256-8641.
6. Children's Privacy
Our services are intended for individuals who are 18 years or older. If a parent or guardian is booking on behalf of a minor, they are responsible for providing consent for data collection and use.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: (226) 256-8641
- Address: 57 Essa Road, Barrie, ON, Canada
- Business Name: Barrie Braids Salon
Summary: We collect only the information necessary to process your booking, we don't use tracking or cookies, and we only share data with essential service providers (Twilio for messaging, Cloudflare for hosting). You can request access to or deletion of your data at any time.